Shipping & Delivery Delish

* Shipping fees are subjected to modifications depending on location.

** Before taxes and shipping fees.

All our shipments require a signature upon receipt.

Orders to remote or rural areas need a manual shipping quote. Please contact our customer service at (514) 331-8460 or (888) 806-9840 (toll free) for more details.

Orders exceeding $500 require a manual shipping quote. Please contact our customer service at (514) 331-8460 or (888) 806-9840 (toll free) for more details.

P.O. boxes are not accepted.

We aim to ship all orders within 72 hours of receiving. Our shipping days are from Monday to Friday. All our orders are fulfilled before 12PM and shipped between 2 to 4PM.

Standard shipping takes about 5 to 7 business days to arrive.

Express shipping takes about 1-3 business days to arrive.

However, the estimated arrival times are not guaranteed and could be subject to changes depending on weather conditions or other unforeseen circumstance that may impact delivery time.

The orders are shipped via Purolator, FedEx or Loomis Express.

No, we do not ship overseas yet.

We only ship to Canada for now. However, if you live in the U.S. and wish to place an order for a Canadian resident relative, you can enter your U.S. billing information and have the order shipped in Canada.

When you place an order on our website, you should receive an email with a tracking number
and the carrier name. Otherwise, please call customer service at (514) 331-8460 or (888) 806-
9840 (toll free) for any assistance regarding your order.

Yes. We ensure your chocolate arrives in the best conditions. We automatically charge for express shipping (1-3 business days) from May to September. Ice-packs are included in your orders to prevent the chocolate from melting.

In case your chocolate is melted upon arrival, please call our customer service at (514) 331-8460
or (888) 806-9840 (toll free) for a refund. Have your order number and credit card used to make
your purchase handy.

We do not accept any refund unless proven there was a problem regarding the quality of our chocolate. Our chocolate should look as exquisite when it arrives to you as it does when it leaves our kitchen. In that case, you have fourteen (14) days from the date your product is delivered to request a refund. Please call customer service at (514) 331-8460 or (888) 806-9840 (toll free) for any assistance. Have your order number and credit card used to make your purchase handy. After that, Liesse Chocolatier will not process a refund request. Unfortunately, we cannot refund shipping fees. Please note that minor packaging damage is not subject to refund.

If you have purchased our chocolate at a retailer, please return the product to the retailer or contact their customer service.

If for any reason, you are unhappy with your order we would like to take the opportunity to make it right. Please contact our customer service at (514) 331-8460 or (888) 806-9840 (toll free) and we will find a solution.